Q: What does PBS Supply do?

A: PBS Supply is largely a distributor for Claridge Products, a manufacturer of architectural-grade whiteboards, tackboards trophy and display cases, among other things. We are also a licensed distributor for Egan and Walltalkers display products, Da-Lite projection screens, and tv mount brackets. We have a smaller production facility in our Kent, WA headquarters and can make most products to fit your workspace.

Q: How do I get a quote?

A: Feel free to email or fax your quote request. Please provide specifics of what you’re looking for as well as your contact information, and we’ll get back to you as soon as we can!

Email: sales@pbssupply.com

Call: 253-395-5550

Fax: 253-395-5575

Q: What information do you need from me?

A: Size, quantity, surface material, options, frame style, series (if known). As much information as possible. Zip code is needed if we’re getting a freight quote.
If your project has specs, it’s easiest if we can take a look at them.
If your project is out for general bid, we do have an estimating department to help you with your needs. Contact us for more details.

Q: I need my order yesterday. What can we do?

A: We stock many of the popular Claridge products in our Kent, Washington warehouse. However, in the case that we do not have stock on hand, most Claridge products have a possibility to be expedited. We’ll need to know how quickly you need them, and we have to get permission from the factory to expedite. This is done on an overtime basis, so there are rush charges associated.

Q: Can you customize boards to fit my needs?

A: Yes, in most cases, we can! Whether you need precise dimensions, frameless boards, or something a little more custom, we’re here to help!

Q: What if I don’t know what I’m looking for?

A: We understand that you may not know the particulars of what your space requires. Our professional and friendly staff will do our best to help tailor to your needs!

Q: What do I need to do to place an order?

A: For our order records, we ask for faxed or emailed Purchase Orders, orders written on your company letterhead, or emails with a confirmation that you would like to place the order. Thank you for your business!

Q: What if my shipment arrives with damage?

A: If there is any likelihood at all of damage (i.e. the crate looks like it may be damaged, even if the product may not appear blemished), it is your responsibility to sign the delivery receipt as “damaged”. If there is nothing actually wrong with it, you won’t be out anything. If there is damage, we can file a freight claim and potentially get a replacement. If you have not signed the delivery receipt as “damaged”, unfortunately there is nothing we can do.